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    Returns and Refunds

    At AyurvedaBay, customer satisfaction is our highest priority. We take great care in packing and shipping every order and hope that you are delighted with your purchase. However, if for any reason you are not completely satisfied, we are here to help.

    Our Replacement, Return & Refund Policy has been designed to provide a fair and hassle-free experience while ensuring the integrity and safety of the Ayurvedic products we supply.

    Requesting a Replacement, Return or Refund

    If you wish to request a replacement, return, or refund, please contact us within 7 days of the delivery date by either:

    Please include your order number, a description of the issue, and any relevant photographs (if applicable) to help us process your request promptly.

    Return Eligibility

    You may return eligible products within 30 days from the date you receive your order.

    To qualify for a return:

    • The item must be unused and in its original condition.
    • The product must be unopened, with the original safety seal intact.
    • The product must be returned in its original packaging.
    • Returned items must arrive undamaged.

    For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or where the original seal has been broken or removed.

    Damaged or Incorrect Items

    If you receive a damaged product or an incorrect item, please notify us within 3 days of delivery by emailing [email protected].

    To help us resolve your request quickly, please provide:

    • Your order number
    • Clear photographs of the product received
    • Photographs of the outer shipping package (if applicable)
    • A brief description of the issue

    Once your claim has been reviewed and approved, we will arrange a replacement or issue a full refund at no additional cost to you.

    Returning Your Order

    If you choose to return an order because you no longer want the product or have cancelled your purchase, the return shipping costs are your responsibility.

    We recommend using a tracked or recorded delivery service when returning your package, as AyurvedaBay cannot be responsible for returned parcels that are lost or damaged during transit.

    Refunds

    Once we receive and inspect your returned item(s), we will notify you of the outcome of your refund request.

    If your return is approved:

    • Your refund will be processed to your original payment method within 7 business days.
    • Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

    For customer-initiated returns, the refund amount will be reduced by the actual outbound shipping cost incurred to dispatch the order.

    No shipping deduction will be made if:

    • We shipped the wrong product.
    • The product arrived damaged.
    • The return is due to an error on our part.

    Non-Returnable Items

    The following items are not eligible for return or refund unless they were received damaged or incorrectly supplied:

    • Opened or used products.
    • Products with broken or removed safety seals.
    • Items not returned in their original packaging.
    • Products damaged after delivery due to improper handling or storage.

    Need Assistance?

    If you have any questions regarding our Returns, Replacements & Refund Policy, please contact our customer support team.

    Email: [email protected]
    WhatsApp: +91 782 788 9175

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